Medway Privacy

1. Information Medway Collects

Medway collects and processes several types of personal information, including:

2. How Medway Uses Your Information

Medway uses your personal information for the following purposes:

• Medway Services (Contract Delivery):
  • Processing and managing your Medway vehicle rental bookings and agreements. Verifying your identity and confirming you meet our rental requirements. Facilitating collection and return of vehicles at Medway locations. Processing payments and managing deposits and charges for Medway rentals.
• Medway Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and important rental information from Medway. Responding to your inquiries and providing customer support related to bookings and account matters. Notifying you of changes to Medway services or to privacy and rental policies.
• Medway Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters and service updates where you have provided consent or where Medway relies on a legitimate interest. You can opt out at any time.
• Medway Service Improvement (Legitimate Interest):
  • Analyzing website use to improve user experience and functionality. Conducting research to improve Medway's vehicle fleet and services.
• Medway Compliance (Legal Obligation):
  • Meeting Medway’s legal, regulatory and tax obligations. Preventing fraud and maintaining the security of Medway services. Resolving disputes and enforcing Medway’s terms and conditions.

3. Sharing Information

Medway may share your personal information with:

• Medway Providers: Third-party companies that assist Medway in delivering its services, such as payment processors, IT support providers, and maintenance services. These third parties are required by contract to safeguard your personal data.

Medway does not sell personal information about you to third parties for marketing purposes.

4. Medway Data Security

Medway implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. Nevertheless, no internet transmission or electronic storage method can be guaranteed to be completely secure.

5. Retention Policy

Medway retains personal information only for as long as required to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Retention periods vary according to the type of information and the context of processing.

6. Medway Rights

Under UK data protection law, Medway users have the following rights:

• Medway: Right of Access: Request a copy of the personal information Medway holds about you.

To exercise these rights, please contact Medway using the details below.

7. Cookies and Monitoring

Medway's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Medway Policy Updates

Medway may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Medway encourages you to review this policy regularly.

9. Contact Medway

For questions about this Privacy Policy or Medway’s data practices, please contact Medway: